SHIPPING POLICY
1. Order Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays) after payment verification.
Orders placed after 12:00 PM Pacific Time may be processed the following business day. Processing time does not include shipping or transit time.
Once an order ships, a confirmation email with tracking details will be provided when available.
2. Shipping Methods & Estimated Transit Times
Reserve Power Co. partners with multiple fulfillment centers and manufacturers to ship high-value equipment.
Estimated delivery timelines:
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Standard Ground / Freight Shipping: 7–15 business days
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Oversized or Freight Items: 10–20 business days
All delivery timelines are estimates only and are not guaranteed.
3. Shipping Rates
Shipping costs are calculated at checkout or disclosed on the product page.
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Some products may include free shipping.
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Additional charges may apply for expedited shipping, residential delivery, liftgate service, or special handling.
Shipping fees are non-refundable once an order has shipped.
4. Freight Deliveries & Signature Requirement
Many products ship via freight carrier and may require a signature upon delivery.
Customers must:
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Be available to receive the shipment
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Inspect the shipment at delivery
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Note visible damage on the carrier’s delivery receipt before signing
Failure to inspect or note damage at delivery may void eligibility for replacement, return, or refund.
5. Incorrect Addresses & Failed Deliveries
Customers are responsible for providing accurate shipping information.
Reserve Power Co. is not responsible for:
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Incorrect or incomplete addresses
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Refused shipments
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Failed delivery attempts
Returned shipments may be subject to reshipping, return freight, or restocking fees.
6. Shipping Delays
Once an order has shipped, Reserve Power Co. is not responsible for delays caused by:
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Carrier disruptions
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Weather events
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Manufacturer or supply-chain delays
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Customs processing (if applicable)
Shipping delays are not grounds for cancellation, return, or refund.
RETURNS POLICY
7. Final Sale & Return Eligibility
Due to the size, value, and specialized nature of our products, all sales are final unless otherwise stated on the product page.
Returns may be approved only if:
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The product arrives damaged
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The product is defective or non-functional upon arrival
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An incorrect product was shipped
Returns for buyer’s remorse, preference changes, or ordering errors are not accepted.
8. Return Authorization (RMA Required)
All returns require prior authorization.
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Return requests must be submitted within 48 hours of delivery
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Unauthorized returns will be refused and returned at the customer’s expense
9. Condition of Returned Items
Approved returns must:
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Be unused and uninstalled
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Be returned in original packaging with all components and documentation
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Be properly packaged to prevent damage during return transit
Products showing signs of use, installation, or mishandling may be rejected or refunded partially.
10. Return Shipping & Restocking Fees
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Customers are responsible for all return shipping costs unless the return is due to verified damage or defect
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Freight returns may require scheduled carrier pickup
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Original shipping fees are non-refundable
A restocking fee of up to 20% may apply to approved returns.
REFUND POLICY
11. Refund Eligibility
Refunds are issued only for approved returns that meet the eligibility requirements outlined above.
Refunds will not be issued for:
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Buyer’s remorse or change of mind
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Shipping delays
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Incorrect address or failed delivery caused by customer error
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Products returned without authorization
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Products returned in used, installed, or damaged condition
12. Refund Amounts
Approved refunds:
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Are issued to the original payment method only
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Exclude original shipping fees
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May be reduced by restocking, return shipping, or damage fees
Refund amounts are determined after inspection of the returned item.
13. Refund Processing Time
Once a return is received and inspected:
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Refunds are processed within 7–10 business days
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Financial institutions may require additional time to post funds
14. Damaged or Lost Shipments
Damaged or lost shipments must be reported within 48 hours of delivery or expected delivery date.
Claims must include:
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Photos of the product and packaging
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Carrier delivery documentation (if applicable)
Failure to report within this timeframe may void eligibility for replacement or refund.
15. Chargebacks & Payment Disputes
Customers agree to contact Reserve Power Co. prior to initiating a chargeback or payment dispute.
Disputes filed without prior communication are subject to review under this policy and supporting documentation will be provided to the payment processor.
16. International Orders (If Applicable)
All international orders are final sale.
Customers are responsible for all customs duties, import taxes, and brokerage fees. Customs delays or refusals are not grounds for refund.
17. Contact Information
For shipping, returns, or refund inquiries:
Email: support@reservepowerco.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Pacific Time)