Warranty Policy

Every product sold by Reserve Power Co. includes the full manufacturer warranty from the brand. This page explains what is covered, for how long, and what to do if you need to make a claim.

Manufacturer Warranties by Brand

Reserve Power Co. is an authorized dealer for Aferiy and Pecron, and a direct wholesale supply partner for Arkpax. All products sold through reservepowerco.com are genuine and covered by the respective manufacturer warranty.

Aferiy

Product Type	Standard Warranty	Extended (with Registration)
Power Stations (P010, P110, P210, P280, P310)	2 Years	Up to 7 Years
Solar Panels (S100, S200, S400)	3 Years	N/A
Solar Panels (SL30, S60)	1 Year	N/A
Accessories	6 Months	6 Months (with registration)

Register your Aferiy product at aferiy.com/pages/product-registration to activate the extended warranty. Full warranty terms: aferiy.com/pages/warranty-policy

Pecron

Product / Series	Base Warranty	Extended (with Registration)
F3000LFP, E3600LFP	2 Years	+3 Years (5 total)
E-series LFP Power Stations	2 Years	+1 Year (3 total)
Entry / older models	1 Year	+1 Year (2 total)
Accessories, solar panels	Not included	N/A

Register your Pecron within 30 days of purchase to unlock the extended warranty. Applies to new portable power stations purchased through official channels only. Register at pecron.com/pages/warranty-registration

Arkpax

Arkpax offers a clear and reliable warranty designed to make your service experience as smooth as possible. Please refer to the table below for the warranty periods of different products, as warranty durations may vary by model. The warranty period started when the original purchaser receives the products.

Warranty Timeline

Model	Standard Warranty Period (The standard warranty period is specified for each product. Some models may come with an extended warranty. Please refer to the product page online or the item's invoice for the exact duration.)
Ark PRO 2400W	2 years
Ark PRO Extra Battery 2300Wh	2 years
Ark EVO 1800W	2 years
Ark NOA 600W	2 years
Titan 1200W	2 years
200W Portable Solar Panel	1 year

You may register your product to obtain an extended warranty provided by Arkpax. Register your product at https://arkpax.com/pages/register-your-product

Warranty Claims for Quality-Related Issues

For products purchased through Reserve Power Co., please contact support@reservepowerco.com for after-sales service.

Arkpax’s limited warranty applies only within the country where the product was originally purchased. The warranty becomes void if the product is transported outside of its original country of purchase or shipment from an authorized online order.

For quality-related warranty claims, products will be replaced with a factory-refurbished model of equal value when available; otherwise, a new item will be provided. In cases where a replacement is not available or not preferred, Arkpax may offer a partial refund based on the usage period of the product.

Warranties on all replacement products will follow the original warranty period of the defective item, or three (3) months after replacement, whichever is longer. Warranty coverage will be void once a product has been fully refunded.

Warranty claims for product defects must be completed within 90 days after the initial warranty claim is filed. Warranty service cannot be processed for any product that has exceeded either its original warranty period or the 90-day warranty claim request window, whichever is longer.

More about Arkpax's warranty can be found on their website here: https://arkpax.com/pages/warranty-policy

How to Make a Warranty Claim

Start with Reserve Power Co. We coordinate with the manufacturer on your behalf. You do not need to navigate manufacturer support on your own.

Contact Reserve Power Co.
Email support@reservepowerco.com with your order number, a description of the issue, and photos or a short video showing the problem.
We Review and Coordinate
We assess the claim and contact the manufacturer directly. In most cases we handle all communication with the brand on your behalf.
Resolution
Depending on the issue and the manufacturer's determination, resolution may include repair, part replacement, or a unit exchange. We keep you updated throughout.
Direct Manufacturer Contact (Optional)
If you prefer to contact the manufacturer directly, links to each brand's warranty page are provided in the section above. Have your original order confirmation ready as proof of purchase.

What the Warranty Covers

Manufacturer warranties cover defects in materials and workmanship under normal use. The general framework below applies across Aferiy, Pecron, and Arkpax.

Covered

Manufacturing defects in materials or workmanship
Component failure under normal operating conditions
Product failure within the stated warranty period
Battery capacity loss below the manufacturer's threshold within the warranty period
Defects present at or shortly after delivery

Not Covered (Voids Warranty)

Damage from misuse, drops, or physical abuse
Exceeding rated output or input power limits
Water or liquid damage beyond the rated IP rating
Unauthorized modification or disassembly
Failure to follow manufacturer instructions or manual
Damage from unapproved third-party components
Products purchased from unauthorized resellers

For full exclusion details, refer to each brand's official warranty policy linked above. Final warranty eligibility is determined by the manufacturer.

Damaged on Arrival

A damaged-on-arrival (DOA) claim is separate from a standard warranty claim. If your product arrives visibly damaged or does not power on out of the box, act immediately.

Report within 48 hours of delivery. Claims submitted after this window may not be eligible for a DOA resolution.

Email support@reservepowerco.com with your order number and clear photos or video showing damage to both the product and the packaging. Do not discard the original packaging until your claim is resolved.

Once we receive your documentation we will coordinate a replacement or return authorization as quickly as possible. The 48-hour reporting window is firm.

Contact Reserve Power Co.

Have a warranty question or need to start a claim? We respond to all warranty inquiries within 1 business day.

Miraleste Holdings LLC dba Reserve Power Co.

4620 1/2 Prospect Ave, Los Angeles, CA 90027-5305

Phone: (424) 250-6208

Email: support@reservepowerco.com

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Pacific Time)

Reserve Power Co. is a trade name operated by Miraleste Holdings LLC, a California limited liability company. Reserve Power Co. is an authorized dealer for Aferiy and Pecron, and a direct wholesale supply partner for Arkpax. All products sold through reservepowerco.com are genuine and covered by the respective manufacturer warranty. This page reflects manufacturer policies as of August 2026.